Twenty years ago, customer service meant picking up the phone and talking with an expert to resolve an issue. Since then, companies have spent billions of dollars building out phone trees, self-service portals, and outsourced call centers. Cheaper? Sure. But although this investment gives customers more ways to contact a company, it also makes it more difficult to find answers.
Customers are now turning their backs on this service model and looking to others for answers. They’re talking about companies like yours in discussion forums and on social networks like Twitter and Facebook.They’re leveraging “the cloud.” And you? Chances are you’re unaware of these conversations. What’s more, your agents still struggle to answer complex questions. They lack tools to collaborate, so the knowledge held by one person can’t be shared easily with others.
It’s time for a new model. One that bridges the gap between the contact center, website, and social networks, and helps companies collaborate to close cases faster. Welcome to the Service Cloud—now with Salesforce Chatter.
The world’s most comprhensive customer sevice tool
Built on the Salesforce Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.
Whether you’re on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.