Kofana is a Gold Consulting Partner of Salesforce – the world’s leading enterprise cloud computing and Customer Relationship Management (CRM) platform. From setting a cloud computing adoption strategy that meets your Customer vision, through to deployment of a Salesforce solution, we work together with you at each step.
We’re well-aware that customer satisfaction requires more than simply implementing a new CRM, sales automation system or call centre service. To become a Customer Company, you need to evaluate all your work processes and current systems from scratch. Since Digital Transformation has significant effects on your employees, workflows and in-house technologies, it’s imperative to involve all these key areas in the change process, in order to plan and manage them effectively.
Kofana partners with you on your journey to becoming a truly Customer-Centric Company; aligning our wealth of experience in CRM, project management and integration with your unique corporate goals. We facilitate your custom CRM strategies by providing an integrated and robust infrastructure with full scalability. Our dedicate team of Salesforce-certified consultants deliver end-to-end solutions from needs analysis, planning and implementation through to training and support services.
Through 18+ years’ experience, and as a Salesforce reseller, Kofana provides a fully-customised service that brings your customers and partners together, integrates with your back-office systems, supports your processes – and meets your CRM goals.
Let’s create the path to become a Customer Company, together
Kofana are proud to have been successfully achieving projects in corporate business applications since 2000. Through our knowledge and expertise accumulated over these years, we’re able to adopt the swiftest and most suitable CRM and cloud solutions that meet the needs of our clients’ targets and visions.
With over 200 specialist consultants carrying out projects in a broad product portfolio, our dedicated project teams offer both skill and appropriate sectoral and technical experience in leveraging Salesforce products to deliver you the best solutions.
As a Salesforce Gold Partner and Authorised Reseller, our team is made up of a cross-section of specialist consultants and technical expertise, with full ISO 27001 security accreditation. We ensure our specialists are always across the latest technologies through continual review, development and certification processes. Kofana believe in a culture of continual improvement, in training the freshest talent alongside our long-time experts, and knowledge-transfer with our clients.
Kofana work in conjunction with our clients to truly understand project goals and institutional culture. By utilising best-in-practice Project Management Methodologies and drawing on learnings in implementation practices, upgrades and customised methodologies for migration projects, we deliver effective, tailored project management.
Kofana Managed Services provide a remote service following project completion in order to maintain the system lifecycle and ensure ongoing client satisfaction. Our expert staff deliver support through ITIL processes and ISO 27001 security certification, and are dedicated to meeting demand, response and resolution.